Privacy

When you visit our website, our system makes a record of your visit. We use this information to understand how people use our websites so we can improve them.

The information we collect includes:

• Your Internet Protocol (IP) address. This is a unique number used to identify computers, phones and other devices over the internet. Our website needs this number to communicate with your device and send pages to you.
• Top level domain name, which for our websites is act.gov.au
• The type of browser and operating system you use
• Date and time of your visit
• The previous site visit
• Which pages your device accesses
• The time spent on individual pages and the whole site
• Which files your device downloaded
• The keywords you used to search the site.

Personal information is data that allows a person's identity to be known.

Our website doesn't automatically collect any personal information. Personal information is only collected when you choose to provide it.

We’ll only ask for personal information if you’re:

• sending us an enquiry or feedback
• taking part in a survey
• making a booking
• registering as a volunteer
• undertaking a payment or other transaction
• opting-in to communication or subscription services.

If you choose not to participate in these activities, your choice will in no way affect your ability to browse this website.

When you send an email to us, we may record your email address.

We may record extra personal information when you complete an online form. You may need to complete an online form to make a booking, register as a volunteer, send us an enquiry or feedback, take part in a survey or subscribe to a newsletter.

We will only use information collected by an online form for the original use for which we requested it. The only exception is where it's permitted under the Territory Privacy Principles (TTP) of the Information Privacy Act 2014.

We will not add your personal information to any email mailing list unless you agree to it.

You can unsubscribe from any electronic newsletter at any time. To do this select the unsubscribe option included in every newsletter or contact the sender.

We'll only share personal information without your permission in specific cases. These include when:

• it’s necessary to provide you with the service you've requested
• it’s required or authorised by law, for example we’ve received a police report of a motor vehicle accident
• it lessens or prevents a threat to life, health or safety
• it helps locate a missing person
• investigating suspected unlawful activity or serious misconduct relating to our functions
• where another permitted exception applies under the Information Privacy Act.

We've included security measures into all parts of our processes to protect the information you send to us against loss, misuse, and alteration.

These security measures ensure the privacy of all information while it's transmitted, protecting your information against loss, misuse or alteration.

You have the right to ask for access to your personal information that we hold about you by sending a written request. You may recommend changes to your personal information that you believe is incorrect.

If you contact us about your personal information, we’ll ask to verify your identity before we:

• grant access to your personal information
• make corrections to the information collected.

If you believe your personal information is being used incorrectly or would like to review your personal information you can contact us:

Contact us, National Arboretum Canberra

Google analytics

We use Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code that allows analysis of website usage.

Google uses this data for compiling reports on website activity. And they may use it to provide other services relating to website activity and internet usage. Google will not collect personal information about you.

By using our website, you consent to the processing of your data by Google as stated here.

Cookies

Cookies are small pieces of information that your browser stores on your device. The cookies collect data about your use of our website. This data is then used in reports to understand how people use our website so we can make improvements.

These reports only contain combined data and don't include personal information.

You may refuse the use of cookies by selecting the appropriate settings on your browser. If you do choose to refuse the cookies, you may not be able to use the full functionality of our website.

This website contains links to third party websites. These may include links to websites operated by other government agencies, non-profit organisations and private businesses. When you select a link to another website, you are subject to the privacy policy of the new site. We’re not responsible for the privacy policies or practices of external sites.

We use third-party providers for some web-based services, including:

• website analytics
• email subscriptions
• online surveys
• consultations

These platforms may use cookies or other tracking technologies to collect information. Some of the information they may collect includes:

• your email address
• when you access ACT Government email newsletters
• your browser type and version
• your operating system and other similar information
• your IP address and its geolocation
• clicks on email links and whether you forward the email
• in some cases, your name.

This information may be used to send you:

• advertising
• electronic newsletters
• surveys
• forums
• other consultative processes or activities
• information about ACT Government services, functions or activities.

Many of these providers are not located in Australia. This means they:

• store and process your information overseas
• are subject to the laws of other countries and would have to submit your information if required by law.

They may provide your information to other third parties:

• to process the information on their behalf
• where otherwise required to do so by law.

You can read the privacy policies of the following third parties we use to find out more information:

• Google analytics
• Survey Monkey (Australia)
• Facebook and Instagram
• Monday.com
• Vision6
• YouTube
• Vimeo
• Sticky Tickets
• National Rock Garden
• Greater Good

You can find information on cookies and how to manage them or opt-out under options or settings in your browser. You can choose to see cookies before deleting them and to keep cookies from some sites.

If you do choose to refuse the cookies, you may not be able to use the full functionality of our website.

If you have any comment in relation to any aspect of the collection, use, security of or access to your personal information please contact us arboretum@act.gov.au.

Alternatively, you can write to us at:

National Arboretum Canberra
PO Box 158
Canberra City
ACT 2601